The #1 Reason Why Your SAAS Customer Service Sucks.

Typically, when software companies scale it’s in a company’s best interest for them to sell a ton of product. More sales, after all, equals growth. They usually accomplish this, in part, by having a sales team that focuses on getting new business and an account management team that focuses on current customers. Sometimes software companies … Continued

The Real Problem with Audio Conferencing Might Be You

We all know audio conferencing can be filled with problems. Check out the video below and you’ll remember every bad audio conference you’ve ever attended. In an ideal world, we’d all meet face to face. But that’s just not possible. Sometimes audio conferencing is necessary. If you aren’t taking advantage of current technological features and … Continued

What Makes an Effective Web Conference? Part 2

Knowing if you’ve achieved your objectives. Last time we discussed the true definition of an effective web meeting. You know that in order to have an effective web conference, you don’t need to find the best web conferencing product on the market, you need to find the best web conferencing product that helps you achieve … Continued

Are Your Meetings an Expense or an Investment?

Most people view meetings as expenses. This is quite unfortunate when you look at the definition of expense – “the cost required for something”. If your meetings are simply a cost required for ‘something,’ then you are in a world of trouble- You’re just having meetings to have meetings and we all know what a … Continued