How to Build Better Client Relationships Remotely

In his book, What’s the future of Business: Changing the Way Businesses Create Experiences, Brian Solis explains how you can harness the power of experience design to grow your business.   By designing an innovative user experience, you can improve business performance, increase engagement and create better relationships with your customers and prospects. In short, business … Continued

The #1 Reason Why Your SAAS Customer Service Sucks.

Typically, when software companies scale it’s in a company’s best interest for them to sell a ton of product. More sales, after all, equals growth. They usually accomplish this, in part, by having a sales team that focuses on getting new business and an account management team that focuses on current customers. Sometimes software companies … Continued